If you purchase a product from www.absupply.net / Architectural Builders Supply Inc.  and wish to return it for any reason, you may return any unopened, resalable items to us within 15 days of receipt.

Please follow these steps:

       * Please have the name the order was placed under and order number ready
       * Please send an email to returns@absupply.net or call 1-877-631-9411 to request a Return Goods Authorization (RGA).
       * You are responsible for all original shipping and freight costs and return shipping charges
       * The process of obtaining an RGA usually requires 5 - 10 business days and will be sent to you via email.
       * Proper credit cannot be posted when sending an item back for credit without first obtaining an RGA
       * Your refund will be provided via the same method by which you paid, unless you paid cash – in which case, we'll refund by check.
       * There will be a 30% restocking fee on all returned items provided the item(s) are not defective or sent originally in error.
       * The product must be returned to the www.absupply.net / Architectural Builders Supply Inc. warehouse (as directed in the RGA email) within 10 days of issuance.
       * All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product.

Please note www.absupply.net / Architectural Builders Supply Inc. does not permit the return of or offer refunds for the following products:

       * Product that is custom-configured to your specifications in length, design, finish, or configuration.
       * Non-stock items ordered specifically for a customer
       * Any electrified hardware
       * Any items purchased more than 15 days earlier

Did we ship the wrong items?

       * Email or call us
       * We will correct the problem right away

If you discover what you believe is a product defect, please contact us. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

www.absupply.net / Architectural Builders Supply Inc. recommends you:

       * Use a carrier that offers shipment tracking for all returns
       * Insure your package for safe return to www.absupply.net / Architectural Builders Supply Inc. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.